Questions?

If you have any questions regarding our products, please contact us!

Phone & Fax
Phone: 877.554.4797
Fax: 877.554.4795
Our Hours
(Pacific Standard Time)
M-F 8am - 5pm
Sat 8am - 12pm
Sunday Closed

Shipping Policy

  • Our standard shipping method is via USPS for $5.75. Transit time for these shipments are generally 4-7 business days.

  • In addition, we offer expedited shipping for $7.95. This service generally take about 2-4 business days.

    If the total weight of the package is over 3 pounds, it will ship via FedEx Ground. Most liquids will go via ground shipping.

  • Overnight shipping is available in most cases starting at $35.00. However, we cannot send liquids or flammable items in overnight packages.

  • International orders generally take 2-15 days for delivery. Shipping fee starts at $33.00

  • Orders with only over-the-counter products generally ship within 24-48 hours after we receive the order.

    Rx orders generally ship 24-72 business hours after we receive the authorization for the Rx item(s).

    Orders with both Rx and OTC items will ship once the Rx item has been authorized. If we do not receive an authorization within 72 hours for the Rx, we will ship the OTC item(s).


Return Policy

Returns may be made within 2 weeks of the acquisition of the shipped goods. Only unopened goods will be credited minus shipping. There is a 20% restocking fee for all items returned.

In order to arrange a return, you need to contact our customer service department at 877.554.4797.

We do not accept returns of prescription items.


Pricing:

Please note that all products are priced exactly how they are displayed on our website. We do not claim responsibility for prices listed on third-party websites or search engines.

Price matches can be made with other USA based and licensed Vet-VIPPS accredited online pharmacies. We do not price-match with Canadian or other international websites. When price-matching, the sum total of all items and additional tax or shipping fees are added to the price-match value.